Shipping Policy

For consistent order handling, orders can be delivered only in the United States. Free standard shipping applies throughout the U.S., and each dispatched package is accompanied by tracking.

As an operating standard, fulfillment is generally completed within 1-2 business days, apart from weekends and U.S. public holidays. Once shipped, an order typically spends 4-6 business days in transit.

Within this policy, checkout contact information is used for the shipping confirmation and tracking number. The customer must ensure that the destination is accurate; we will try to act on an immediate correction but cannot promise a change after fulfillment has started.

For easy reference, carrier congestion, weather events, delivery-address issues, high-demand periods, and external disruptions may delay an otherwise estimated arrival.

To keep expectations clear, cancellation is available before shipment; a dispatched purchase is handled under the Refund Policy. Taxes are collected when applicable law requires them.

Shipping and tracking assistance: support@nubymy.shop or 512-431-9448, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubymy.shop
Phone: 512-431-9448
Physical address: 3039 Brentwood Dr, Amarillo, Texas, 79106, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)