FAQ

Who pays to send an approved return back?
For transparent service, the merchant does, for approved no-reason requests, exchanges, and quality problems made within the 30-day delivery window. Custom goods, clearance/Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned merely by preference, but consumer remedies for damage, defects, wrong goods, and omissions remain.

Which shipping destinations are supported?
In plain terms, only addresses in the United States are eligible. Standard delivery costs the customer nothing and includes tracking.

Which product categories are available?
For dependable support, our current assortment includes baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, serving feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Refer to each listing for the precise product facts, included items, available choices, and stock status.

When does the original payment account receive credit?
For clarity, banks and card issuers generally display an issued, approved refund in 5-10 business days.

When should my order arrive?
As part of our service commitment, processing normally requires 1-2 business days. Estimated carrier transit is another 4-6 business days after shipment.

Can an order be cancelled?
In plain terms, yes, if it has not shipped. After dispatch, the Refund Policy governs the request.

What currency and cards does checkout use?
As part of our service commitment, prices and settlement are in USD; accepted cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Where can I ask for help?
For transparent service, support is available through support@nubymy.shop, 512-431-9448, or mail at 3039 Brentwood Dr, Amarillo, Texas, 79106, United States, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubymy.shop
Phone: 512-431-9448
Physical address: 3039 Brentwood Dr, Amarillo, Texas, 79106, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)