Payment Policy

About Credit/Debit Card

As part of our service commitment, all prices and transactions are in USD. Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; the methods available for a particular order appear securely during checkout.

For a straightforward customer experience, secure payment data is handled by Shopify and authorized processors rather than stored in full by nuby; complete card numbers and verification codes are not retained. Issuers independently decide whether to approve, decline, verify, or place a temporary hold.

From a customer-service perspective, accurate billing and contact details are required. An order may be reviewed or cancelled if payment authorization fails or fraud controls identify material risk, and taxes are collected as applicable law directs.

For transparent service, refunds that receive approval go back to the original form of payment; the financial institution generally completes posting in 5-10 business days.

Payment assistance: support@nubymy.shop or 512-431-9448, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubymy.shop
Phone: 512-431-9448
Physical address: 3039 Brentwood Dr, Amarillo, Texas, 79106, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)